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and yet another installment of our popular "I want DSL from T-Online on my phoneline"-daily soap.
You may recall that on August 29 I received a call from a T-online superior assuring me that all was sorted out before she proceeded to ask me "if I received the equipment by now".
September 5
No, I did not receive a parcel containing the ordered hardware and the scheduled date when DSL is going to be put on my phoneline. What I got was an email asking me to fill out their survey about satisfaction with their services. (raised brows: "service? what service!?") Mind you, that my first order was placed on July 27! Mind you, that I spent about four weeks(!) and more than 10 Euros(!!) on their *expletive* hotline(s)(!!!) and the stuff still isn't here!
They plainly don't have a form field matching my "level of customer satisfaction with their services". On a scale from 1 to 10 they score somewhere around minus 10^28 and counting.
I'm going to fill that in once they actually produced something called service, and their survey request will be one of the addressed issues. GROWL
You may recall that on August 29 I received a call from a T-online superior assuring me that all was sorted out before she proceeded to ask me "if I received the equipment by now".
September 5
No, I did not receive a parcel containing the ordered hardware and the scheduled date when DSL is going to be put on my phoneline. What I got was an email asking me to fill out their survey about satisfaction with their services. (raised brows: "service? what service!?") Mind you, that my first order was placed on July 27! Mind you, that I spent about four weeks(!) and more than 10 Euros(!!) on their *expletive* hotline(s)(!!!) and the stuff still isn't here!
They plainly don't have a form field matching my "level of customer satisfaction with their services". On a scale from 1 to 10 they score somewhere around minus 10^28 and counting.
I'm going to fill that in once they actually produced something called service, and their survey request will be one of the addressed issues. GROWL
